W​HAT IS A CRITICAL INCIDENT? 
 
Any situation that causes a strong emotional reaction with the potential to dominate usually efficient coping strategies of an individual or group and with the power to interfere in their capacity to perform their tasks in that moment or later on. 



 WHAT ARE THE PURPOSES OF CISM? 

To provide a flexible response system through which it is assured a comfortable space and the necessary confidentiality concerning the support given. This fundamental goal stands no matter the type of intervention or the place where it occurs.



IS CISM PROGRAM MANDATORY?

The CISM program has a strictly voluntary character for both users and Peers.



W​HO ARE THE PEERS?

The Peer is defined as an Air Traffic Controller or an Aeronautical Information and Communication Technician, selected and trained with the purpose of providing the first line of support and assistance in crisis to other colleagues.



WHAT ARE THE PEERS TASKS?

Guarantee support and assistance to co-workers after the occurrence of a critical incident.
Support and encourage colleagues to use the CISM Program in order to receive the necessary assistance.
Participate actively in the CISM Program promotion, including divulgation, information and clarification of its benefits.
Create, develop and promote informational and educational material about the CISM Program.
Explain and give information whenever is required inside or outside the company to relatives or other professionals related to aeronautics.
Comply with what is established in the three-year contract they have signed.
Attend and participate in their team’s meeting every three months and in the annual National Meeting.
Give assistance to the National Coordinator, the Clinic Coordinator or other mental health professional in the group’s interventions, being responsible for clarifying information (phraseology, air traffic control situations), maintaining the group’s dynamics, proceeding to an individual support every time it is necessary, walking someone out, staying in the room after the session has ended to give further information, etc.
Act as a link in the referral process.
Take the necessary measures to maintain the CISM Program’s good quality level.
Evaluate the Program’s efficiency and the co-workers/colleagues satisfaction.
 



CONFIDENCIALI​TY

Confidentiality is the insurance that all the information entrusted is kept secret and protected against its non-authorised disclosure.
The confidentiality rule applies to all of CISM’s activities and all CISM members should respect it. Specific rules are established and should be made clear to all of those involved in a CISM intervention process in order to ensure them that they are protected against the threat of a confidentiality breach. 
In any circumstance will the specific details of what was mentioned during an intervention be revealed; no records of names and dates or any type of written, digital or audio registers that may identify the operators using CISM Program are allowed.
Confidentiality has to be respected by all members of the CISM team; its breach will result in the suspension of the team member.
 



HOW CAN THE CISM ​TEAM BE ACTIVATED?

Peers can be contacted directly by the co-worker(s) involved in a critical incident or they can be notified through:
             - a supervisor
             - a co-worker or co-workers
             - an ATS unit head of staff, his representative, etc.

It is the Peer’s responsibility to decide whether to assist who has established contact or indicate someone else for it.
 



 W​HAT KIND ​OF TRAINING DID THE PEERS RECEIVED? 

The basic Peer training consists in different subjects and lasts five days. The subject’s addressed in the training are the following:

- Nature and purposes of CISM;
- Structure and management of the Program;
- Peer’s role;
- CIS – nature, symptomatology and strategies to reduce its impact;
- Individual and group support techniques training;
- Specific basic advice techniques and normalization training;
- Ethics, including confidentiality, acknowledgment of the competences and role’s limits and the Program’s limitations;
- Referral procedures.

The subsequent training includes refreshing actions and the training included in the CISM National Meeting.

All training is assured by collaborators properly/adequately qualified and certified by ICISF (International Critical Incident Stress Foundation).
 



H​OW CAN I BE ONE OF CISM’​S TEAM PEERS?

The Peer’s recruiting and selection process consists of 3 stages:
- applications for the volunteers;
- formal selection process;
- training.

Every time new volunteers are needed an application communication will be sent to all Air Traffic Controllers and Aeronautical Information and Communication Technicians. 
After the application process is completed, all of those who fill in and hand in the form to the National Coordinator are called to an interview.

The initial training period is the final stage of the recruiting process. It is possible that not all candidates are considered fit after finishing the initial training.
 



W​HAT SHOULD I DO AFTER A CRITICAL INCIDENT? 

 If you have experienced a trauma event or critical incident, as soon as possible, and the sooner the better, contact your CISM team (one of the Peers or the National Coordinator). They are prepared to help you at anytime and anywhere you chose.

It is very common and quite normal to experience some strong emotional or physical reactions immediately or after a critical incident. Sometimes the reactions to stress occur right after the event, other times, they appear hours or days later. And in some cases, it takes weeks and even months. 

The signs and symptoms of stress can last days, weeks, months or even longer, depending on your response and the way of cope with the event.

The Peer can give you information on how to cope in a healthy way with the situation, so you can recovery and go back to your usual way of functioning.

Sometimes a healthcare professional’s intervention is needed; the Peers know when to do the referral.